mhphotos terms of service

mhphotos always strive to provide you with the highest quality of service.

Our staff will always be courteous and helpful, and we will process and despatch your order at the earliest opportunity.

Should you have any reason to be unhappy with the service you have received or with the quality of any of our products, please email us – info@mhphotos.co.uk. We will deal with your concerns as quickly as possible.

mhphotos retains the right to use any images, or parts of images, in any manner, at any time, and in any part of the world, for the purposes of advertising or otherwise promoting mhphotos.

Copyright of all images remains with mhphotos unless prior arrangements are made. A fee will be payable to mhphotos for images used for commercial purposes. Please call us to discuss your commercial use requirements.

 

Returns – If you are unhappy with any of the print products you receive from us we will be happy to replace it free of charge within 7 days of you receiving the product. Please email or write to us first to obtain a returns reference number. You must take reasonable care of the product and the product must be returned to us before we are able to replace it.

Our returns process: email or write to us within 7 days of receiving the product. We will issue you a returns reference number. You return the product to us. We receive the product and send you a new one. The address for returning your print is on our ‘get in touch’ page

Because all of our products are custom made for you they are exempt from the statutory 7 day cooling off period. This means that you cannot cancel an order for any product after the order has been placed and production has started.

Digital files cannot be returned and refunds cannot be given on these products. If a digital file is defective or corrupt on receipt, please let us know and we will resend the file to you.